MM
Mpho M
1 reviews | Active since Apr 2019
08 Oct 2025, 14:23
I want my money!!!
No communication, lacks big time, such a big company with so many negative reviews, please fix it. I resigned in August, but my claim application was done last week of Septe, like?? now its stuck on that tax bloxk, for how long will it stay there? i see reviews about wrong tax directives, and people waiting beyond the specified time, i only worked at my previous company for a year, so already you can see the money is not a lot, so what is the hold up? we have bills and plans for that money, i want my money, before i follow suit and go to linkedin. What hurts more is seeing that my new company also does pensions with you guys, so i will still struggle again??
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
09 Oct 2025, 10:24Dear Mpho,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply09 Oct 2025, 10:24
Official
Dear Mpho,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
MM
Mpho M's updateReviewer Update
11 Nov 2025, 14:26I am still waiting, no feedback, i send email and call, get the same generic message, what is the hold up really? company has said they send everything, your agents are now saying it takes 3 months, this is a joke right?
MM
Mpho M's update11 Nov 2025, 14:26
Reviewer Update
I am still waiting, no feedback, i send email and call, get the same generic message, what is the hold up really? company has said they send everything, your agents are now saying it takes 3 months, this is a joke right?