I submitted my claim in early November 2025

I submitted my claim in early November 2025. When I tried to track it on the portal around 13 December, the claim had completely disappeared and showed no active claims. After contacting the call centre, I was informed the claim did exist but had issues that needed escalation to the administrators. I would like to note that the call centre agents were patient and helpful. I followed up repeatedly and was later advised to contact my employer regarding my October allocation. My employer confirmed everything was in order on their side. When I called again, I was then told the delay was actually on the administrator’s side due to recent policy or rule changes affecting existing companies. These changes were never communicated to my employer, I was sent back and forth unnecessarily, and no turnaround time could be provided. It is unacceptable and unprofessional to expect members to wait indefinitely for their own money due to internal delays and poor communication!!!