I SHUDDER TO THINK HOW AN ELDERLY PERSON WITHOUT SUPPORT FORM FAMILY AND FREINDS WOULD COPE

Item: Alexander Forbes Financial Services
Rating: 1
Author: Rodney B

My father passed away in December 2017 To this date 1) Not one person from this organisation has bothered to contact my mother. 2) She will only receive her first payment in March 2018. i.e. almost three months without access to funds.

Helpful (0)

Replies (3)

Alexander Forbes Financial Services's replyOfficial

23 Feb 2018, 10:54

Dear Steve Clark,

Thank you for taking the time to advise us of the difficulty that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

Alexander Forbes Financial Services's reply23 Feb 2018, 10:54

Official

Dear Steve Clark,

Thank you for taking the time to advise us of the difficulty that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

Rodney B's updateReviewer Update

23 Feb 2018, 11:02

This is the same stock answer that has been supp**** to all of the complaints relating to AF.

Rodney B's update23 Feb 2018, 11:02

Reviewer Update

This is the same stock answer that has been supp**** to all of the complaints relating to AF.

Rodney B's updateReviewer Update

26 Feb 2018, 15:30

Update - AF have responded positively. Well done to them on their prompt response.

Rodney B's update26 Feb 2018, 15:30

Reviewer Update

Update - AF have responded positively. Well done to them on their prompt response.