I resigned on the 15...

I resigned on the 15th of Aug, my pension fund is with Alexander Forbes,they are now all refusing to assist me, I called today the managers refused to talk to me, I spoke to Dipuo Fakude from their claims department, she is now also ignoring my emails and not assisting as promised, I have not received a single cent from my pension as we speak, all the departments are giving me a cold shoulder and refuses to assist, after I explained to them that I am heavily pregnant with high risks they still wante to run after them on a daily basis, Alexander Forbes has a very poor service and do not care about clients at all.