I resigned from Shoprite on 28 February 2025

I resigned from Shoprite on 28 February 2025. It is now 19 June, and my withdrawal from Alexforbes has still not been processed. This is an unacceptable delay of over three and a half months. Despite numerous follow-ups via phone, I have received no clear answers—only vague explanations and repeated promises with no results. This ongoing lack of transparency and efficiency raises serious concerns about how client funds and queries are being handled. As a financial services provider, Alexforbes has a duty to process withdrawal claims timeously and communicate clearly. This experience has been unnecessarily stressful and has caused financial strain. Clients should not be forced to make endless calls or follow-ups to access their own money. If these delays continue, I will have no choice but to escalate the matter further, including lodging a formal complaint with the relevant regulatory bodies. Please treat this as urgent and ensure that my withdrawal is finalised without further delay.