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Elinize D
1 reviews | Active since Mar 2012
27 Feb 2023, 11:55
I need my money ASAP
I submitted my withdrawal claim on the 31st of January and was advised it should take no more than 4-6 weeks . I called today and was again advised that my funds need to disinvested and then it may take 4-6 weeks . So I asked is the 4-6 weeks starting over again and I was told it was this is so disappointing.
Helpful (0)
Replies (6)0
Replies (6)
Alexander Forbes Financial Services's replyOfficial
27 Feb 2023, 12:06Dear Ms. Daniels,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply27 Feb 2023, 12:06
Official
Dear Ms. Daniels,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
ED
Elinize D's updateReviewer Update
28 Feb 2023, 10:07Will I actually get a response other than this automated reply. A call would be preferable.
ED
Elinize D's update28 Feb 2023, 10:07
Reviewer Update
Will I actually get a response other than this automated reply. A call would be preferable.
Alexander Forbes Financial Services's replyOfficial
28 Feb 2023, 10:56Good morning Ms. Daniels,
WE care about your matter and tried to contact you yesterday on the details provided ibn this complaint. We called you at 12:03 pm 27/02/2023 and you were not avaiable at the time of our call.
We followed this call up with an email to confirm and acknowledge your complaint.
We will try to contact you again today to discuss your concerns further
Kind Regards
WE care about your matter and tried to contact you yesterday on the details provided ibn this complaint. We called you at 12:03 pm 27/02/2023 and you were not avaiable at the time of our call.
We followed this call up with an email to confirm and acknowledge your complaint.
We will try to contact you again today to discuss your concerns further
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Feb 2023, 10:56
Official
Good morning Ms. Daniels,
WE care about your matter and tried to contact you yesterday on the details provided ibn this complaint. We called you at 12:03 pm 27/02/2023 and you were not avaiable at the time of our call.
We followed this call up with an email to confirm and acknowledge your complaint.
We will try to contact you again today to discuss your concerns further
Kind Regards
WE care about your matter and tried to contact you yesterday on the details provided ibn this complaint. We called you at 12:03 pm 27/02/2023 and you were not avaiable at the time of our call.
We followed this call up with an email to confirm and acknowledge your complaint.
We will try to contact you again today to discuss your concerns further
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's replyOfficial
02 Mar 2023, 10:06Good Morning Ms. Daniels,
Thank you for the above, I will forward all correspondence through to the email address furnished.
Kind Regards
Thank you for the above, I will forward all correspondence through to the email address furnished.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Mar 2023, 10:06
Official
Good Morning Ms. Daniels,
Thank you for the above, I will forward all correspondence through to the email address furnished.
Kind Regards
Thank you for the above, I will forward all correspondence through to the email address furnished.
Kind Regards
Customer Insights and Escalations
ED
Elinize D's updateReviewer Update
02 Mar 2023, 11:32I provided a copy of my ID along with bank details to my former employer, they acknowledged receipt and also that they forwarded the information all to you guys . Is the claim that bank details was not sent also an automated response because I see on all the other complaints that people provide the details and you all claim not to have received them .
ED
Elinize D's update02 Mar 2023, 11:32
Reviewer Update
I provided a copy of my ID along with bank details to my former employer, they acknowledged receipt and also that they forwarded the information all to you guys . Is the claim that bank details was not sent also an automated response because I see on all the other complaints that people provide the details and you all claim not to have received them .
Alexander Forbes Financial Services's replyOfficial
03 Mar 2023, 08:46Dear Miss Daniels,
Thank you for bringing the above to our attention.
We have received confirmation that contact has been made to discuss and resolve accordingly.
Kind Regards
Customer Insights and Escelations
Thank you for bringing the above to our attention.
We have received confirmation that contact has been made to discuss and resolve accordingly.
Kind Regards
Customer Insights and Escelations
Alexander Forbes Financial Services's reply03 Mar 2023, 08:46
Official
Dear Miss Daniels,
Thank you for bringing the above to our attention.
We have received confirmation that contact has been made to discuss and resolve accordingly.
Kind Regards
Customer Insights and Escelations
Thank you for bringing the above to our attention.
We have received confirmation that contact has been made to discuss and resolve accordingly.
Kind Regards
Customer Insights and Escelations