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Nolufefe N
1 reviews | Active since Sept 2021
18 Dec 2023, 09:06
I just want my money
I wrote a complain here last week Monday and they called me and got an email as well from Amogelang Mongwegelwa stating that my claim is still within their time frame and I must give her 4 working days for her to investigate and she will also give update..but I just checked my claim online it's 31days already and my claim is still stuck on claim registered. Will they be able to pay within their time frame of 6 weeks if my claim is still stuck on claim registered...still have tax application then payment 🤔
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
18 Dec 2023, 09:37Dear Nolufefe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Dec 2023, 09:37
Official
Dear Nolufefe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
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Nolufefe N's updateReviewer Update
18 Dec 2023, 12:09Today I call one of your consultant told me that only one claim was submitted ref no M***4 and the second claim of ref no M***1 wasn't submitted but when I called the company I was working for they told me that email was sent on th 21st of November to Sharon Nel submitted manually because I have one online profile which she responded on the 23rd November say section 14 underway...please can you assist me on getting my money
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Nolufefe N's update18 Dec 2023, 12:09
Reviewer Update
Today I call one of your consultant told me that only one claim was submitted ref no M***4 and the second claim of ref no M***1 wasn't submitted but when I called the company I was working for they told me that email was sent on th 21st of November to Sharon Nel submitted manually because I have one online profile which she responded on the 23rd November say section 14 underway...please can you assist me on getting my money