I have no words for you guys!!

This is the second time I am lodging a complaint about your company, and I am extremely disappointed with the level of service I have received.

I have been trying to resolve an unclaimed benefit since June 2025, with no success. After my first complaint, your team responded within an hour and assured me that the matter would be handled. We were instructed to visit Home Affairs to obtain specific documents, which we did at our own time and expense.

However, after submitting the requested documents, Innocent Kekana (Customer Experience Office) stopped responding to my emails. Since then, I have received no feedback, no updates, and no resolution.

I am left feeling ignored and frustrated, as it seems there is no genuine effort to resolve this matter. I simply want the benefit to be processed correctly and for someone to take accountability.

Please treat this matter as urgent and provide a clear update on the status of the claim.