AI
Aidan I
1 reviews | Active since May 2018
11 Oct 2023, 07:52
I have changed employer and started working at my new employer on the 1st of April
I have changed employer and started working at my new employer on the 1st of April. I have had to follow up with Alexander Forbes and the receiving fund multiple times for them to process my claim. Till today they are still awaiting documents after I sent them the email I received from the other fund to confirm the transfer.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
11 Oct 2023, 08:32Dear Aidan
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2023, 08:32
Official
Dear Aidan
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AI
Aidan I's updateReviewer Update
17 Oct 2023, 04:51My complaint was resolved the same day I posted this review. Thanks for that.
AI
Aidan I's update17 Oct 2023, 04:51
Reviewer Update
My complaint was resolved the same day I posted this review. Thanks for that.
Alexander Forbes Financial Services's replyOfficial
17 Oct 2023, 08:34Dear Aidan,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Oct 2023, 08:34
Official
Dear Aidan,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards
Customer Insights and Escalations