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16 Mar 2025, 07:56

I have been investing with them for a number of years through my employer

I have been investing with them for a number of years through my employer. Then I was going through a nasty divorce where I feared for my life. My ex husband divorce attorneys made a claim to my Alex forbes account as part of the divorce. But the divorce was taking a long time. So Alex forbes then sends me emails to "follow up" but in that email they include my ex husbands lawyers and expose my contact details to them. I sent them an email back in fury asking them to not expose my details as it's in violation of the popi act and it literally puts me in danger. A few months later they did the exact same thing. Popi act continuously gets violated and I am the one who is at higher risk.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Mar 2025, 08:16
Official
Dear Sir/Ma'am,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation