1 reviews | Active since Dec 2015
I FEEL LIKE RESIGNING SO THAT ALEXANDER FORBES DOESNT GET TO MANAGE MY FUNDS
Months later i am no closer to submitting my claim. Ive spoken to several consultants (after my email complaints) and each time its empty promises about having it resolved and they will get back to me (THEY NEVER DO).. i cant submit my form and i cannot submit online.. REALLY!! Loads of emails showing the errors when trying to validate, loads of emails having to explain and re explain and this for my money?? If someone in authority is not going to make contact with me, trust me i will go straight to the CEO..that is a promise!! Aneesa Jansen is the only one going out of her way to try and assist and WHAT A PITY THAT ITS NOT HER DEPARTMENT TO HELP SORT ME! Stop wasting my time and get this sorted!
Lauren Adriaanse Email: *** I want emails not phone calls as i want my records!
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation