GM
Glen M
1 reviews | Active since Jul 2011
01 Jun 2023, 09:41
I can not gain access to my pension fund statement online
40mins this week, and email - no help. "we will call you back within 12 working hours", "we are in a meeting" and then call is cut, "high call volumes".
it is not like i have R100 invested either.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
01 Jun 2023, 09:52Dear *****ey,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Jun 2023, 09:52
Official
Dear *****ey,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
GM
Glen M's updateReviewer Update
01 Jun 2023, 14:36please can someone call me back, i missed the call at 12H41
GM
Glen M's update01 Jun 2023, 14:36
Reviewer Update
please can someone call me back, i missed the call at 12H41
Alexander Forbes Financial Services's replyOfficial
01 Jun 2023, 17:10Dear *****ey,
At Alexander Forbes, our clients are important to us. Thank you for bringing to our attention that you missed the call.
We hereby acknowledge receipt of your response and confirm that we have reached out to you to resolve the matter.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us. Thank you for bringing to our attention that you missed the call.
We hereby acknowledge receipt of your response and confirm that we have reached out to you to resolve the matter.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Jun 2023, 17:10
Official
Dear *****ey,
At Alexander Forbes, our clients are important to us. Thank you for bringing to our attention that you missed the call.
We hereby acknowledge receipt of your response and confirm that we have reached out to you to resolve the matter.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us. Thank you for bringing to our attention that you missed the call.
We hereby acknowledge receipt of your response and confirm that we have reached out to you to resolve the matter.
Kind Regards
Customer Insights and Escalations