I CALL EVERYDAY

Its almost two months and my claim is not finalised because of an Operations Admin who decided not to respect payment options I selected on my claim. During the resolution process , where she was suppose to treat this case as an urgent issue but she stills drag her feet. The only time i get any motion on my claim is after I called and the agents will try their level best to escalate the matter to push the process. I know the hold up is this lady who is handling my claim, She really want to frustrate me, one will believe she in collaboration with my ex employer since they also delayed my withdrawal for months. I got a detailed information from one of the agent regarding the process and I know the problem is this lady. The tax directive was cancelled and confirmed by SARS but still did not apply for the new directive. What are you waiting for? Jesus to come? I must call in and ask why was the process not done immediately after the confirmation from SARS? Really guys? Should I beg everyday for my money? Is this how it will be with the transfer process? Is this how clients are treated? And no consequences for your team members who do not respect clients requests?