I am so irritated with the way you guys communicate to a point where it actually frustrates me

I am so irritated with the way you guys communicate to a point where it actually frustrates me. Since I've put in this claim on the 31st of March it's been really draining dealing with u guys all I have wanted since day 1was to be able to track my claim but every single time I needed an update on the status of my claim I had to call or mail you guys. To a point where some of my mails were not even responded on. No call backs nothing. Two weeks ago I called and explained to another one of your consultants the same thing every time I call in, that I cannot track my claim because it does not show on my profile, and 2days later I received an update!!!! It is so dissapointing to see the way this big organisation has been handling my claim, 7weeks and not once have I received an update without me having to ask for it. Yet here I am still waiting, 7weeks of no communication I am utterly disgusted. if I am given a choice I would definitely not do business with you again.