KM
Kgaugelo M
1 reviews | Active since Jul 2014
20 Aug 2024, 12:17
I am not getting service
I have lodged my initial enquiry with Alexaner Forbes on 19 June 2024. I have called without any success, wrote emails, but I have not been able to get a solution to my enquiry. I have even used the whatsapp number they provided, but it did not resolve my enquiry. I really need to get service as a client.
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Alexander Forbes Financial Services's replyOfficial
20 Aug 2024, 12:20Dear Kgaugelo, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Aug 2024, 12:20
Official
Dear Kgaugelo, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations