RQ
Rethabile Q
1 reviews | Active since Oct 2021
22 Jul 2025, 14:38
I am Done with Alex Forbes.
Good day. I was retrenched on 30 June 2025. I app**** for Provident fund on 30 May 2025. The claim was a success. Know it's 22 July today. When I log in I can't access my funds now. When I call them they take me from pillar to post. Other's got their it's only me know. I need clarity we have bills to pay.
My status says End Saved close. But money. They blocked me on Alex Forbes online can't access my funds now.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
23 Jul 2025, 07:59Dear Rethabile,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Jul 2025, 07:59
Official
Dear Rethabile,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations