Hurt client

I've resigned at work and submitted my claim on the 14th of November and until now when I track my claim it still says Claim Registered.I called on the 6th of December trying to find out why my claim status is not changing they told me that the company hasn't pay my last contribution for the month of November but when I check on my statement the company has paid..I have debts to pay kids to take care of and I'm the sole bread winner at home so I have family to take care of so how long must I wait for my money...the funny part is that people who resigned after me their claim status has changed to Tax Application..you can do better than this with our money