WI
Wasim I
1 reviews | Active since Oct 2024
15 Oct 2024, 15:32
How are you even a company when you could care less about your clients..
This is a just another poor review for you guys. Out of almost 4000 reviews you have 3400 plus poor reviews yet you continue to do nothing about it. Your customer care and response time is so bad it's actually almost non existent. People have been struggling weeks on end with accessing their money from the two-pot yet there is no urgency or clarity from this company's side to even give an explanation. I hope this serves notice to other potential investors not to invest with this company due to the lack of professionalism.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
16 Oct 2024, 19:53Dear Wasim,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Oct 2024, 19:53
Official
Dear Wasim,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
