SS
Shanaaz S
1 reviews | Active since Feb 2020
21 Aug 2023, 21:08
Horrific service
I have been trying to resolve a query since 16 July. After numerous calls and numerous promises to resolve my query, a month later I'm still awaiting calls from a Team Leader..emails from the "Admin dept". Declaring money on my behalf I never received
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
22 Aug 2023, 08:17Dear Shanaaz,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Aug 2023, 08:17
Official
Dear Shanaaz,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
SS
Shanaaz S's updateReviewer Update
22 Aug 2023, 13:35Good day
Please see CASE # below?, maybe it can assist in resolving my query faster.
Cas-***-p8j5k1
Please see CASE # below?, maybe it can assist in resolving my query faster.
Cas-***-p8j5k1
SS
Shanaaz S's update22 Aug 2023, 13:35
Reviewer Update
Good day
Please see CASE # below?, maybe it can assist in resolving my query faster.
Cas-***-p8j5k1
Please see CASE # below?, maybe it can assist in resolving my query faster.
Cas-***-p8j5k1