PP
Prabashni P

1 reviews | Active since May 2021

29 Oct 2026, 18:16

Horrific pathetic service Alexander Forbes

Alexander Forbes provide pathetic service they look for excuses not to pay they delay process. Kopano Boshomane is the worse person they can have she argues and the questions she directs to a bereaved widow is absolutely terrible. They even are so *********** they send out client information to other clients and it goes un detected I pick it up 5 hours later to report it to them and I was told they don't leak client info deliberately and must just delete the email. You expect easy process, professionalism with Corporate company complete opposite. Plus they do not get back to you timeously full of excuses. Best part the manager is aware of such behavior and complaints and does not thing about it. I was told by Kopano Boshomane to complain to the pension fund adjudicator....

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply30 Oct 2026, 08:43
Official

Dear Mrs Perumal

At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint.

We will investigate the matter and provide feedback using the contact details you have provided.

Regards

Alexforbes Customer Experience