Horrible Service Unmatched

<p>I made a withdrawal claim July 2016 and AF received the claim form early August, to date my funds have not been transfered to my account. At first I was blamed for not electing to transfer the remaining funds. How was I to know if no one called me. Now I have provided this information and have been told stories by the agent. Today am at their offices and unit is not in office together with their manager, why is there no plan b. I'm told she was In this morning but I had called her office number and as usual no response. This is poor service unmatched and hope that Edward Kisswetter is made aware of the service we receive. One would swear that I'm being done a favour at the rate things are panning out.</p>