Horrible service to paying client and dishonest call center agents

I have called Alexander Forbes three times requesting feedback as to why I'm unable to login to my account. First time I called agent said details have been changed updated and will reflect in 2 hours.

Second time I called agent said details were changed I asked so why am I unable to login she said she will log a query to check what problem is but again before call was disconnected she confirmed that details need to be changed by my employer, I asked why I wasn't told the first time I called she said it a new process. I engaged with my employer who confirmed that my updated details were submitted and form and email to confirm was received.

I called again third time agent said your details have been changed please try again I told her I was online and it still reflect the old details I even shared screen shot. She ended the call with we will send you an email once details have been changed.

This calls were three weeks apart, to this day I have no access to my portfolio and I still can't login.