RC
Roxane C
1 reviews | Active since Nov 2023
01 Nov 2023, 13:05
Horrible service. Please give my funds.
I am utterly appalled by the abysmal service provided by Alex Forbes in managing my provident funds. For months, I've been promised feedback within 3-5 working days, but all I've received is silence.
When I call for updates, I'm met with conflicting stories from your agents. It's clear that no one knows what's going on.
This is my hard-earned money, and I'm furious that I have to fight for it. And I'm not alone; your poor payment track record is well-documented.
Alex Forbes, get your act together and give us what we've earned!
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
01 Nov 2023, 13:13Dear John
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Nov 2023, 13:13
Official
Dear John
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
RC
Roxane C's updateReviewer Update
01 Nov 2023, 13:26I will not be silenced, and I will not back down until I receive a response. The story of empty promises has dragged on for far too long.
I am unemployed, struggling to make ends meet, and I refuse to accept that my hard-earned funds are out of reach. I need these funds to survive; they are not a luxury but a necessity.
Alex Forbes, it's time to take action and prioritize the well-being of your clients. No more excuses, no more delays. Release my funds now!
I am unemployed, struggling to make ends meet, and I refuse to accept that my hard-earned funds are out of reach. I need these funds to survive; they are not a luxury but a necessity.
Alex Forbes, it's time to take action and prioritize the well-being of your clients. No more excuses, no more delays. Release my funds now!
RC
Roxane C's update01 Nov 2023, 13:26
Reviewer Update
I will not be silenced, and I will not back down until I receive a response. The story of empty promises has dragged on for far too long.
I am unemployed, struggling to make ends meet, and I refuse to accept that my hard-earned funds are out of reach. I need these funds to survive; they are not a luxury but a necessity.
Alex Forbes, it's time to take action and prioritize the well-being of your clients. No more excuses, no more delays. Release my funds now!
I am unemployed, struggling to make ends meet, and I refuse to accept that my hard-earned funds are out of reach. I need these funds to survive; they are not a luxury but a necessity.
Alex Forbes, it's time to take action and prioritize the well-being of your clients. No more excuses, no more delays. Release my funds now!
Alexander Forbes Financial Services's replyOfficial
01 Nov 2023, 14:34Dear Mr Calvert
Thank you for the feedback provided. Kindly note our escalations team has tried reaching out to you on the contact number provided with no success.
Kindly refer to the email communication provided
Kind Regards
Customer Insights and Escalations
Thank you for the feedback provided. Kindly note our escalations team has tried reaching out to you on the contact number provided with no success.
Kindly refer to the email communication provided
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Nov 2023, 14:34
Official
Dear Mr Calvert
Thank you for the feedback provided. Kindly note our escalations team has tried reaching out to you on the contact number provided with no success.
Kindly refer to the email communication provided
Kind Regards
Customer Insights and Escalations
Thank you for the feedback provided. Kindly note our escalations team has tried reaching out to you on the contact number provided with no success.
Kindly refer to the email communication provided
Kind Regards
Customer Insights and Escalations