Horrible service of Alexander Forbes

Alexander Forbes is the worst investment company you can ever deal with,I app**** for withdrawal on the 21 of August till today no payment,they app**** for tax directive 5 times from 12 Oct till today, still they input in correct figures,I lodged a Complaint with their complaints dept still nothing one of the call centre agents said I do not know when your money will be paid and I don't care and dropped the call, I called back and asked for supervisor who promised to call back till today nothing, their service is horrible 4 months waiting still nothing,zero empathy,zero customer service no respect