fH
fazlin H
1 reviews | Active since Nov 2011
13 Aug 2020, 10:51
Horrible service no communication
Me and my father have been sending mails or tried to contact alexender Forbes regards to my father's pension. He is old and to wait over 30mins on a call where the voice port keep saying your waiting time is less the a minute. And no one is responding via email. Where the service
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
14 Aug 2020, 12:47Dear Fazlin,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service . Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi
Alexander Forbes Financial Services's reply14 Aug 2020, 12:47
Official
Dear Fazlin,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service . Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi