Horrible service from Alexander Forbes

How does such an esteemed company mistreat an elderly pensioner whose only source of income is their pension.

How do you not act upon nor prioritize a case of a pensioner that you have not paid for over 5 months.. Exposing them to loan sharks and hunger.

Worst of all you sit with his documentation from the 16th July to date and when asked give inconsistent lame excuses.

Does this mean AF tolerates incompetence or the company itself is uncaring and not compassionate towards people. If I were to leak the recording of the conversation I had with contact centre agent in comparison with the person whom claimed to be a manager, South Africa would be shocked.