horrible service ever

<p><span style="color: #333333; font-family: monospace; font-size: 12px; white-space: nowrap; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;">i sent the query below on the 7th and to date i have received no feedback.</span></p> <p> </p> <p><span style="color: #333333; font-family: monospace; font-size: 12px; white-space: nowrap; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;">Bill group: Greymo construction co.</span><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><span style="color: #333333; font-family: monospace; font-size: 12px; white-space: nowrap; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;">Date joined: 01/05/2013</span><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><span style="color: #333333; font-family: monospace; font-size: 12px; background-color: #ffffff;">The above-mentioned policy holder passed away on the 24/05/2016. since his passing we have been enquiring about his policy, we were requested to submit all the relevant documents, which we did only to be tolstold today the 07/05/2016 that the policy didn't cover people over 60 years of age. My problem with this is as follows:</span><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><span style="color: #333333; font-family: monospace; font-size: 12px; background-color: #ffffff;">1. The monies kept on being deducted on a monthly basis even after the deceased has reached 60 years.</span><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><span style="color: #333333; font-family: monospace; font-size: 12px; background-color: #ffffff;">2. The deceased was never informed of this, otherwise he would have brought it to my attention.</span><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><span style="color: #333333; font-family: monospace; font-size: 12px; background-color: #ffffff;">3. I have read and understood the terms and conditions stated on the statement sent by your company and there's nothing stating the above.</span><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><span style="color: #333333; font-family: monospace; font-size: 12px; background-color: #ffffff;">We have been in contact with the Greymo co. Since the passing of the deceased and we have been getting promises until today. If the policy doesn't cover employees why does it continue to deduct from salaries. Why does the policy not cease and the premiums refunded employees can't benefit from the insurance which bills them on a monthly basis. please assist in sorting this out. Your response will be highly appreciated.</span></p> <p>Contact me on for further information <br style="color: #333333; font-family: monospace; font-size: 12px; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;" /><span style="color: #333333; font-family: monospace; font-size: 12px; white-space: nowrap; text-shadow: none !important; box-shadow: none !important; -webkit-box-shadow: none !important; border-radius: 0px !important; background-color: #ffffff;">Regards Dorcas ( ********** 029)</span></p>