yB
yonela B
1 reviews | Active since Jul 2018
05 Nov 2024, 10:36
Horrible Service
I am very disappointed with the level of service I have received from you guys, I am a single mother of 3 and I am been evicted from my apartment because you failing to payout my funds, you promised to pay me no later than 18 October then when I called I was told to submit again my ID copy and Account Confirmation which I did, I the called again on the 25ymth October I was told the same to submit ID copy and Account Confirmation which I did again and I was told turn around time is 5-10 working days that has lapsed nothing, I called your contact center I was placed on hold for more than 20mins no answer, I have no where to stay with my kids why are you doing this to me :( honestly this is unacceptable, I have to borrow money for airtime to call so I can be placed on hold was nonsense is that please pay my money I need it urgently
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
05 Nov 2024, 10:51Dear Yonela,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Nov 2024, 10:51
Official
Dear Yonela,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
yB
yonela B's updateReviewer Update
05 Nov 2024, 12:19This is unacceptable at all, I saw your email that you will try and resolve my query within 4days what bull**** is that while I am outside evicted with some children each time it's a different turnaround time on the 18th of October you said after I resubmitted my documents i will receive payment with in 3-5 working days that time lapsed then I call and I was told 5-10 working days that also lapsed now you sending me an email that you will resolve the issue within 4 days that's unacceptable at all after 4days you will give me another turnaround time for what, what's the hold up? I called this morning I was told after being on hold for 16mins Woolworths only has one administrator and she has a lot of work to do and who's fault it that why must i and my kids suffer because you only have one administrator for Woolworths, i need my money by the end of business day today please I can't wait any longer I need a place to sleep tonight me and my kids
yB
yonela B's update05 Nov 2024, 12:19
Reviewer Update
This is unacceptable at all, I saw your email that you will try and resolve my query within 4days what bull**** is that while I am outside evicted with some children each time it's a different turnaround time on the 18th of October you said after I resubmitted my documents i will receive payment with in 3-5 working days that time lapsed then I call and I was told 5-10 working days that also lapsed now you sending me an email that you will resolve the issue within 4 days that's unacceptable at all after 4days you will give me another turnaround time for what, what's the hold up? I called this morning I was told after being on hold for 16mins Woolworths only has one administrator and she has a lot of work to do and who's fault it that why must i and my kids suffer because you only have one administrator for Woolworths, i need my money by the end of business day today please I can't wait any longer I need a place to sleep tonight me and my kids
yB
yonela B's updateReviewer Update
06 Nov 2024, 10:40It's day two today of being homeless because of you Alex Forbes, when are you paying me my momey this is unacceptable on the email you sent you promised to communicate with me and update me through but nothing why are you doing this to me I have been waiting for more than 8 weeks now
yB
yonela B's update06 Nov 2024, 10:40
Reviewer Update
It's day two today of being homeless because of you Alex Forbes, when are you paying me my momey this is unacceptable on the email you sent you promised to communicate with me and update me through but nothing why are you doing this to me I have been waiting for more than 8 weeks now