HORRIBLE SERVICE

I have received such horrible service from the Alexander Forbes team, After being sent back a couple of times my claim was re-submitted on the 27th of July. and have been following up several times with the call Centre and not receiving no positive feedback the claim was escalated to the team leader Joe De Villiers whom i have never had any feedback from to-date. I am tired of calling the call center as there is no positive feedback even on emails. I get no sense of urgency. I have received a call from William on the 26th of Oct promising to get back to me regarding the payment date a month later no phone call, no email no communication. I have even escalated the claim to the pension fund adjudicator still no feedback, no communication. No priority is taken over the claim.