Horrible service! And zero communication!

I have been waiting for my withdrawal payout for over 5 months now! So frustrating because when I follow up, I get different reasons as to why this is but no one can advise of the turnaround time. No communication whatsoever from AF just the website which I now highly doubt is a true reflection. My claim was on processing for over 90 days but when I called that was quickly resolved in 48 hours, do I really need to call in to get some kind of activity? This happened twice where they would resolve stuff very quickly once I call in, makes me wonder are they actually working on this claim. Please resolve this, it is unimaginably frustrating and unfair! 5 whole months? going on 6. Unacceptable!