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Noel B
1 reviews | Active since Jan 2020
23 Feb 2022, 15:17
Horrible service and misleading feedback
It's 6 months since I've left My job. Have been sent around in circles trying to get any information back about My withdrawal, each time less clear than the next. Have more than one email stating tax has been app**** for which is each month. Have even had comms in the call center I've been paid. From one month to the next and now the team lead does not even bother to respond anymore. Disheartening as this business impacts whole families.
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Noel B's updateReviewer Update
26 Feb 2022, 07:26So the company responded, through a bot, with very nice words advising they would take three working days and promise to keep Me informed every step of the way. First day after complaint, nothing. Not a word that the process of investigation has or hasn't started or someone is taking a look at it nothing. Second day after complaint, payment received in the afternoon. Although I'm grateful for this, there has still not been any word from Alexander Forbes and no explanation as to why I had to wait so long for My Own money and what was going on. Why week after week and month after month there was a change in feedback. App**** for tax and waiting they say, then will apply for tax they say after that, then in the process of applying for tax all in the same mail. The last time I called I was even told "The system will only allow Us to pay out next month". All lies and this by a team lead none the less so you're not safe in anyone's hands at the desk. Clearly someone and many not doing their job as My issue was able to be sorted so quickly after logging a public visible complaint. Will never leave money here or have My employees invest their money at Alexander Forbes ever.
NB
Noel B's update26 Feb 2022, 07:26
Reviewer Update
So the company responded, through a bot, with very nice words advising they would take three working days and promise to keep Me informed every step of the way. First day after complaint, nothing. Not a word that the process of investigation has or hasn't started or someone is taking a look at it nothing. Second day after complaint, payment received in the afternoon. Although I'm grateful for this, there has still not been any word from Alexander Forbes and no explanation as to why I had to wait so long for My Own money and what was going on. Why week after week and month after month there was a change in feedback. App**** for tax and waiting they say, then will apply for tax they say after that, then in the process of applying for tax all in the same mail. The last time I called I was even told "The system will only allow Us to pay out next month". All lies and this by a team lead none the less so you're not safe in anyone's hands at the desk. Clearly someone and many not doing their job as My issue was able to be sorted so quickly after logging a public visible complaint. Will never leave money here or have My employees invest their money at Alexander Forbes ever.