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Sinazo N

1 reviews | Active since Nov 2019

20 Nov 2019, 11:03

Horrible Service

I have been calling Alexandra Forbes since the beginning of October about my provident withdrawal and It's almost the end of November with no resolution. Every time I email them , I get a response after 3 days if not more or I get no response at all. I was told that I would receive the amount due to me 4-6weeks after the 15th of October ,today I called and I was told by a consultant, Bongani that it would be 4-6weeks from yesterday. I need a response on this matter urgently as I need my funds...I'm unemployed and I have been waiting for almost 3 months now. I need assistance in this matter, urgently. Their service is pathetic, not to mention whenever the call drops they don't even bother calling back... Alexander Forbes service is appauling, to say the least.

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Nov 2019, 15:38
Official

Dear Sinazo N

Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.        

Kind Regards,

Kusha Naidoo




BJE-031
SN
Sinazo N's update20 Nov 2019, 15:43
Reviewer Update
Good day

Thank you, will await your response on this urgent matter.
SN
Sinazo N's update25 Nov 2019, 20:19
Reviewer Update
I was told that I will contacted COB tomorrow, I will be waiting for their feedback. No funds have reached my account since the 20th when I was told that the matter is being escalated.

If this issue is not resolved by tomorrow ,I'm definitely taking it to the ajudicator.