Horrible Service

I call to log a claim on the 4th of December 2018, for a small issue I have with my house roof. I received 1 email to say my claim has been logged and 1 call to say that the claim is being reviewed in 43 days. I have had to constantly call back to find out what is happening. Eventually on 16th Jan, I called back only to be told that my claim is being rejected.

The excuse (and it is an excuse) given as to why my claim is not being paid out is ridiculous. I will now consider changing my insurer.