Horrible service

All I need is for someone to assist me with deactivating my username as I have registered before, a long time ago but do not have the email address and the mobile number I used to register when I was creating a profile, I want to do so so I can be able to see on the AF connect how much I have on my two pot. I tried calling, the holding time is too long and when I choose an option for call back they do not call at all or if they do (which was twice) it only rings twice and then the call is dropped-clearly this is just a tick box exercise, which I'm sure they write "client did not answer" while you just hung up the phone before I could even answer!!. This service is ridiculously disgusting!!! what kind of people does this company hire?!