Horrible Service

Hello Peter I would like to express my dissapointment and dissatisfaction with Alexandra Forbes agents.On the 22 of August I asked for a claim form to make a full withdrawal from my provident fund.The agent I dealt with at the time sent through the forms and asked that I fill them in and send them through than notify them once I send the forms through.I did all of that and have followed up 3 consecutive weeks speaking to different agents .They said the forms have been send through to Tigerbrands who is my previous employer and that payment will take place in 6weeks.Since than I have not received any communication. The first agent I followed up with is Driam Meharaj and a few others I didn't get their names. Today when I call in I spoke to a Mandisa who told me my forms have not been processed and this is now after a full month of bo communication and wasting my airtime having to call them.I am very angry and lost for words.Mandisa made me hold 45min only to tell me nonsense.Shes not even proposing she speaks to the relevant department she's disinterested and unhelpful.Their service is disgusting and agents need to be trained better on how to deal wit people.