TL
Tebogo L
1 reviews | Active since Mar 2023
13 Mar 2023, 19:54
Horrible investment company
Horrible investment company. I have sent my withdrawal documents mid January 2023, today i'ts the 13th of march and I haven't received my payout yet they said 4-6 weeks. They ignored my emails and when I call, they told me they will get back to me by the end of their business hours which they never did. Very disappointed
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Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
14 Mar 2023, 08:00Dear Tebogo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAB-0230
AAAB-0230
Alexander Forbes Financial Services's reply14 Mar 2023, 08:00
Official
Dear Tebogo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAB-0230
AAAB-0230