Horrible horrible company

Item: Alexander Forbes Financial Services
Rating: 1
Author: Sindiswa D

7 weeks later and I have still not received my pension money from Alexander Forbes. It takes a minimum of 20 minutes to get through to a consultant on their call center and I still get no assistance except I have to wait another 3-5 days. What a horror.

Helpful (0)

Replies (1)

Alexander Forbes Financial Services's replyOfficial

13 Dec 2019, 12:13

Dear Sindiswa,

Thank you for taking the time to advise us of the poor service that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

I will investigate your query and provide feedback with the contact details provided.

Kind Regards,

Alexander Forbes Financial Services's reply13 Dec 2019, 12:13

Official

Dear Sindiswa,

Thank you for taking the time to advise us of the poor service that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

I will investigate your query and provide feedback with the contact details provided.

Kind Regards,