Horrible Experience with this company

On the 26th of September 2021 I called in regards with withdrawing my money and I was told that according to their system I'm still employed with the company I previously worked for and therefore I need to call the company to send me withdrawal forms which the company and i need to sign and send back to Alexander Forbes. They managed to do that after about 2 weeks or so. Alexander Forbes received my documents on the 20th of October 2021 which I confirmed with them via the phone and I was told the process takes 4 to 6 weeks for the withdrawal but I was not notified that it comes with "conditions". On the 29th of November 2021 I called to follow up with them after holding on the phone for about 20 mins to be attended by a lady called Nothemba. She asked for my details and asked me to hold so she can check on the system which I got cut off while I was holding. I had to call again and wait for another 30 minutes or so to be assisted by a guy called ntsako. I gave him my details and he told me to hold while he checks on the system. He then told me that it only shows that's it's been processed but doesn't show when it will be paid, he will send an email to the administrators and I will be sent an email with an update within 24 to 48 working hours which I never received. On the 1st of December 2021 I called to find out what's going on since it's already 6 weeks and no payment has been made, and I was told that there was a query with my exit date but it has been resolved and my payment should be processed within 10 days which I was never told anything about the query and how it's going to affect the "given time frame" for the payment to be processed. Its almost 3 Months trying to claim these funds from my previous employer to Alexander Forbes with no success. Why should i be taken from pillar to post just for a claim especially with all documents received. There's lack of communication. What made me mad even worse is that I have an app which I can track how much savings I have which I checked on the 30th of November 2021 and there were funds available showing on the app. When I checked on the 1st of Dec there were 0.00 funds available on the app and a pop up message about the app having some technical problems which they trying to resolve. How convenient is that for such a big company we entrusted with our funds. I would never advice people to use your services never. Why should it be a hassle to claim such small funds and what happens to those who have to claim larger amounts? Do they wait for 12 months before they can access their funds? That is ridiculous honestly.