Horrible experience w

Very horrible customer service and not much of care the business have for members

So I exited my employer on the 1 first of November yet I was told I left on the 31 of November and that they were waiting for my last contributions. First of all there is no date is 31 November but let’s ignore that for a second

Come last day of November, I saw my last contribution of 54 rands was on my statement and I called the to urgently ask them to now proceed with the claim , they told there was maintenance block on my account , fine I went straight to court and signed a settlement and it was sent back to them again and all was in order as they confirmed with email. I asked them to urgently proceed with disinvestment as this whole thing is now having an impact on me , family and creditors. Nothing is being done till today, I told them that I have a daughter who was born on the 7 and as we speak she needs nappies and formula yet nothing has been done

My bond is on arrears and I am tired of promising to pay course each and every day I say one and the same thing and alexforbes does not care whatsoever and they will tell you is there is hold

If this hold was an external thing, something they have no control over, I would understand but I dealt with everything external that might have prevented them to proceed yet they arrogantly tell me every day there is a hold.

My daughter cries everyday simple because she has no food and nappies, making me feel powerless and depressed everyday

Today I got a letter of demand from attorneys about my bond and I have nothing to do course Alexforbes have blocks

This arrogance will one day impact Alexforbes as at the moment they find it fair to inconvenience us simple because they are a giant financial service providers. I would never let this go. It may not be now but once this whole thing is settle I am definitely going to review this and do what I have to do

This is my unisa email, so I will leave my exact email so you can get hold of me : *** My number is ***