TM
Theone M
1 reviews | Active since Jan 2019
28 Oct 2020, 10:43
HORRIBLE CUSTOMER SERVICE LEVELS
I cannot for the life of me believe that you can hold for an 1hr15 min someone answers and asks for your id number and just places you on hold again without saying anything . this service is HORRIBLE . Iv now been holding for 1h 35min when I send emails I don't get responses on that either yet i receive emails about rating agents iv never even spoken to . can someone get back to me ASAP regarding tax certificates for previous years .
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Alexander Forbes Financial Services's replyOfficial
28 Oct 2020, 17:58Dear Theone At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards (HUL-263Client services
Alexander Forbes Financial Services's reply28 Oct 2020, 17:58
Official
Dear Theone At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards (HUL-263Client services