Horrible Customer Service.

What a Nightmare! I asked for my policy to be cancelled in March. I still got debits going off for the month of June.? They debited me for the month of May in April. I reversed that. Then they double debited me in June. This is with written confirmation from Simone that my policy has cancelled. I called to get my refund back. They said 10 days. Safraz (very helpful I must say-Kudos to him) said He would speak to his manager Andrew who would then call me to see how to expedite the process. No call from Andre. No money sent back still. I called Safraz a few days later and he said my money would be in on wednesday. I waited again. Nothing came in on Wednesday. Safraz said he would ask his manager Andrew to call me. No call back. No money still. I only received my money back the following week. WoW what poor service and exit. Left me with no reason to go back nor advice anyone to sign up with them.??