GN
Godwin N
1 reviews | Active since Sept 2024
17 Sept 2024, 11:33
HORRIBLE CUSTOMER SERVICE
My claim was recieved and acknowledge on the 20th Aug 2024. The message read thus " We'll pay in 4 weeks after we recieved all relevent documetation" we are in week 5 now . I had to assist in escalating my claim . meaning doing Alexforbes job. Sars directive is done and Alexforbes confirmed that . Now they are telling me they'll pay me within 7 to 14 days. Already they have missed their TAT . I spoke to few Agent and they are , Kabelo, Nthabising, Mahlatsi just to mention a few with no help. AlexForbes I want my money , you have 12 hours to pay my money.
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Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 08:32Dear Godwin
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 08:32
Official
Dear Godwin
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations