Horrible customer care services.

I am not a person to complain or go to these measures but I honestly have no words to an organization this size that has no regard for customer care. My withdrawal form was received by AF on the 03/11 already. This after my previous employer was useless regarding this submission leaving my previous employer end of August already. However we are, now more than a month later, still trying to get the status on my withdrawal. You can not reach the correct department and if you get there you wait forever. Every time I get transferred it is not the correct department. For a company this size that also does not have toll free lines, it is questionable, as I have spent more than R200 out of my pocket to follow up on what should be communication from them. I was surprised to get a mail on the 08/12 stating fund has been pulled from the investment market (Thank you for that). Reading the other reviews puts it in perspective with a 1 star on average with over 1600 review. Speaks for itself. My issue is with AF customer care. I know we are still technically within the withdrawal period (today being 6 weeks) regarding AF but an update will be great. Extreme measures like this can be avoided.