Horrible Communication and Slow Service Delivery

Alexander Forbes is horrible at communication. I have filed a claim, and did not receive any information.

I phoned in to hear if they are making progress... where the lady informed me that apparently there was a change on my personal information. Which meant that I had to send through a certified copy of my email and a bank confirmation letter. First of all... how on earth could there be any changes on my personal information without me making those changes? Secondly, why was I not informed of this? Cause all the information on the app was correct.

I submitted the information and had to phone in AGAIN, to make sure that everything was in order to process my claim. The guy told me they have received it, and will submit it to the right department, thereafter, it will take 24-48 hours to process the information. I tried to phone 48 hours later (which was Thursday), and a few times after, however, I get a busy tone when phoning the call centre.

Common people, sort out your service delivery. Cause not only is it shocking, but your clients deserve better!

Please have someone in your call centre to get back to me, and give me an update.