LN
LM N
1 reviews | Active since Feb 2013
22 Mar 2023, 15:16
Hopeless Customer Support
Hopeless customer support. I have been trying for months to get a tax certificate of my contributions to my provident fund from the company. Their email replies simply say they do not pay a pension to me so I am not due an IRP5 and the phone contact center goes unanswered. Stay away from this company if you can.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
22 Mar 2023, 15:44Dear Mr. Nel,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Mar 2023, 15:44
Official
Dear Mr. Nel,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LN
LM N's updateReviewer Update
22 Mar 2023, 15:46Thanks for the quick reply and helpful advice. I appreciate it and my query has been resolved.
LN
LM N's update22 Mar 2023, 15:46
Reviewer Update
Thanks for the quick reply and helpful advice. I appreciate it and my query has been resolved.
Alexander Forbes Financial Services's replyOfficial
22 Mar 2023, 15:59Dear Mr. Nel,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Mar 2023, 15:59
Official
Dear Mr. Nel,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations