DS
Dominique S

1 reviews | Active since Aug 2020

09 Oct 2024, 06:24

Highly irate and dissapointed

Here I am making yet another review. I app**** on the 10th sep for my 2 pot claim . Have not recieved any updates untill I did a review 2weeks ago .Where eventually there was very very slow movement .

It’s been over 20 business days and officially over 1 month and I recieved an email advising I will be recieving the money in the next 5-10 business days . So yet another 2 weeks I have to wait!!! Its just sad because I cannot imagine what my family will have to go through when they require things to be done if something happened to me from a company like Alexander Forbes who makes empty promises and don’t have a work around for clients who don’t deserve what is happening it’s almost as if your desperate for your OWN money and you have to beg .

I am disappointed that I have to wait over 1 month and 2 weeks for a payment that I was promised would be done on 20 business days .

I hope this was a eye opener for many of your clients to trully see how you really work and realise that maybe Alexander Forbes is not where you should keep your fund and rather move it now while you have a chance !!!

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply11 Oct 2024, 08:33
Official
Dear  Dominique

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalations