Highly annoyed by the tardiness of Alexander Forbes

I am extremely unhappy with Alexander Forbes' services. I've been assisting my 70year old mother inlaw with a claim of her deceased husband from April 2015 and we have to continually either send more documentation or updating information, and when we send it, there is no response other then an automated e-mail stating that someone will contact us. There has been no feedback nor correspondence from this company to date. Calling the call centre is an absolute nightmare as you hold for hours on end. My mother in law is spending more then the claim amount at this rate with faxes, e-mail, petrol and buying of airtime. It's annoying to think how little she has and how much she is spending as she depends on every single cent that she gets from her government pension grant. For a company that has been opperating for so long its sad that, witing this review is our only hope to getting some sort of feedback or response. This truly sucks!