Highest degree of bad service with a don't care attitude.

Bad service at the highest level with the best arrogance at the highest degree. I am withdrawing but I have been stuck on the banking details screen as if I am capturing incorrect details. I have captured everything correctly, Alexander Forbes says they "fail to validate" what I captured. How can your system be for three days just stuck on one screen, is it deliberate or just arrogance, or just your culture of bad service?