Hideous Service with my withdrawal claim!!!!

My employer submitted my withdrawal claim beginning of Nov. Last week I called AF to check the status of my claim. I was told that they had not received my contribution for the exit month. My previous employer contacted AF and the were told that the payout will be within 7 days from 11/12/2024. I called AF seeing that there process isn't updated on my profile on their website. I was told that they are still awaiting contribution. Why then did they give an SLA if there were still awaiting outstanding documents? I've been sent back and forth. My retrenchment was an inconvenience, AF and their processing is beyond hideous. My previous employer too, is ***** and ************. None payment could have been intention. What is your excuse AF for this? I might lose my car which is left with only 3 months to be paid up. My children and grandchildren are suffering because of my previous employer and AF whilst your children are enjoying the festive season with your bonuses! You are way too cruel and I'm on the verge of relapsing to severe depression. I'm utterly disgusted, infuriated to say the least. Go ahead kill my children and grandchildren with our evilness!!!!