Helpless Alexander Forbes Client

Very Very bad Service Experience with Alexander Forbes Retirement Fund Helpdesk I urgently still need to get my savings deposited into my bank account which AF is stating is incorrect. I went into the bank to confirm if details are in order and account is in order so it has to be something not processed correctly on AF side. Contacted them (AF) advising details have not changed and they advised it has to be something on the bank side..>?? On 3 occasions including this morning i contacted AF to relay my query requesting the agent to call me back he advised AGAIN he first needs to listen to my query before he can call back.. my phone ran out of airtime and again still waiting for the call now .. I am at such a loss and will be in a bigger pile of doodoo if i dont make payments on my car and my credit card my kids school fees my housing insurance just so many things that needs to be covered by this payout and thats exactly what i have indicated in countless emails i sent *** since 29 October 2019 and the 3 agents i spoke to where my airtime ran out and they never even called me back even though i requested they call me back if my airtime runs out.. with such client service i wont recommend investing in such a company that is not monitoring what is being done by their agents . All i need is a Manager of Alexander Forbes to call me to get this sorted because clearly their Helpdesk Agents to not check logs on history of previous calls nor call you back if you request. I DO NOT WANT TO DEAL WITH THE HELPDESK AGENTS ANY LONGER. I am hoping to get a response before the end of today Please AF.